FAQ
FAQ
- How do I order lamps?
You can browse our website directly, select the products you like, add them to the shopping cart, and click “Checkout” to complete the order. We provide secure online payment options to ensure that your shopping experience is safe and convenient. - What kind of lamps does Eastwood Retail LLC provide?
We offer a variety of lamps, including chandeliers, table lamps, wall lamps, floor lamps, to meet various home and commercial lighting needs. - Do your lamps have a warranty?
Yes, our lamps have a warranty service. The specific warranty period depends on the product type. Please check the warranty information on the product detail page when purchasing. - Do you provide international shipping services?
Yes, we support international shipping. Please enter your address at checkout, and the system will automatically calculate the shipping cost and estimated delivery time. - Can I cancel or modify my order?
If your order has not been shipped, you can contact our customer service team to cancel or modify the order. Once the order is shipped, it cannot be changed. - What if the lamp is damaged after receiving it?
If the product you received is damaged or defective, please contact our customer service within 48 hours of receiving the goods and provide photos of the damaged product. We will assist you in replacing or refunding. - What is your return policy?
We provide a 30-day worry-free return service. If you are not satisfied with the product you purchased, please make sure the product is unused and retains the original packaging, and then contact our customer service to arrange a return. - Can accessories or bulbs be purchased separately?
Yes, we provide separate purchase services for lamp accessories and bulbs. You can find relevant products in the “Accessories” or “Bulbs” categories of the website. - What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express), PayPal and other major payment methods. - How to contact Eastwood Retail LLC customer service?
● You can contact us in the following ways:
● Email: EastwoodWells@eastwoodwells.com
● Phone: 6233245949
