REFUND AND RETURNS POLICY
REFUND AND RETURNS POLICY
Thank you for visiting Eastwood Retail LLC. We are committed to ensuring that your shopping experience is pleasant. If you are not satisfied with the lighting products you purchased, we provide refunds and returns. Please read the following policies carefully:
- Refund Eligibility
●Products must be in unused condition and include original packaging and all accessories.
●Refund requests must be submitted within 30 days of receiving the product.
●The following are not eligible for refunds: Used products.
○Damage caused by improper use or installation.
○Customized or special promotional items. - Application Process
- Please contact our customer service via email: EastwoodWells@eastwoodwells.com and attach the following information: Order number
a. Product name
b. Reason for return or refund
c. Product photos (if applicable) - The customer service team will review your application and provide return instructions within 2 business days.
- Return and Refund Processing
●Return address: We will provide a detailed address after the return is approved.
●Return shipping costs are borne by the customer unless the return is due to us sending the wrong item or the product is defective.
●Once we receive the return, we will inspect the product and process a refund within 7 business days.
●Refunds will be refunded to the account you paid from, and the specific arrival time depends on your payment provider. - Exchange Policy
If you wish to exchange the product, please follow the return process above and state your exchange request in the email. Exchanges may require additional shipping costs. - Damaged or Defective Products
If the product you received is damaged or defective, please contact us within 48 hours of receiving the product. We will arrange an exchange or refund as a priority at no additional cost. - Contact Information
If you have any questions about our refund policy, please feel free to contact us:
●Email: EastwoodWells@eastwoodwells.com
●Tel: 6233245949
